Shipping policy
At Petal & Pine, we carefully package every order with love and appreciate you shopping with us!
Processing Time
Orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays).
During new launches, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we'll contact you using the email provided with your order.
Shipping Rates
- Flat Rate Shipping: $5.99 on all U.S. orders.
- Free Standard Shipping: Available on orders of $100 or more (before taxes and after discounts).
Shipping rates are displayed at checkout before your order is completed.
Delivery Estimates
Once your order ships, estimated delivery is typically:
- Standard Shipping: 3–7 business days
Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside of our control.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. Petal & Pine is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible. We'll do our best to update the address before your order ships, but we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll gladly work with the shipping carrier to help resolve the issue.
Questions?
We're always happy to help!
If you have any questions about your order or shipping, please contact us through our Contact page or by email, and we'll respond as quickly as possible.
Thank you for supporting Petal & Pine. We can't wait for you to receive your order!